2015-11-13 - 23131 - Service Request - FOC Order issues at Invoice not posting to Accounting #ProductionBreakFix #FICOSupport
2015-11-13 - 23131 - Service Request - FOC Japan orders invoice not posting to accounting.
Problem Summary
1) FOC Japan invoices pricing error and not posting to accounting
2) Account entry wrongly posted at PGI for MTO non valuated sales order 2787392.
Admin Info
| Purpose |
FOC Japan invoices pricing error and not posting to accounting |
| Requested by |
Babu |
| Issue Date |
11-13-2015 |
| Resolved by |
Raghav |
| Resolved Date |
11-17-2015 |
| Document Status |
Completed |
Detailed Problem Description
(Include Screen Shots if required )1) FOC Japan invoices pricing error and not posting to accounting
- For Japan ZFOC orders. Invoice are having pricing error missing condition ZJ3A and not posting to accounting
- Another issue with ZFOC order's invoice. The following 2 invoice have an error in accounting interface
2) Account entry wrongly posted at PGI for MTO non valuated sales order 2787392
Solution Analysis and Recommendations
(Include Screen Shots if required)1)
- The pricing error issue at invoice documents is with the pricing procedure changed in the customer master data from the Standard ‘1’ to FOC pricing ‘Y’, which can only be change from procedure ‘Z’ to procedure ‘Y’. Please see the below data for pricing error
| Sales org |
Invoice |
Sales Ord |
Doc Type |
Customer |
Cust Pricing procedure at sales ord |
Cust Pricing procedure at Invoice |
||
| 3200 |
93068799 |
2733869 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93068800 |
2733868 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93068801 |
2733888 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93068802 |
2733947 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93068803 |
2733948 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93068804 |
2733949 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93068805 |
2733952 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93068806 |
2733950 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
| 3200 |
93071952 |
2733937 |
ZFD |
1017715 |
'1' |
ZNECJP |
'Y' |
ZNEFOC |
- The cost center assigned in sales orders are blocked for actual postings. Once this is unlock in cost center master data invoices can be release to accounting.
2) As per the analysis the issue at PGI is accounting is for only one MTO non valuated sales order 2787392 where the other sales orders are processed correct and happening only in NEP so that might be a bug where the entry is posted wrongly as it happen for only one order the research was stopped by NEC.
Resolution
1) Sales orders were created when customer pricing procedure is 1.
Step1: Please delete the invoices
Step2: Update customer pricing procedure back to 1
Step3: Create invoice, update customer price.
2) For the both invoices 93100134 and 93106412 cost center 60000DESIG is blocked for posting, please unlock actual revenues in cost center master data and release to accounting.
Release Information
Provide link here to Release Notes if Technical Objects were changed